Terms & conditions.

1.1 Who We Are

These Terms & Conditions ("Terms") apply to all sales of transportable buildings, mobile homes, modular units, and related products ("Products") supplied by Elite Manufacturing Group Pty Ltd ("Elite", "we", "us", "our") to any customer ("Buyer", "you").

1.2 Agreement to These Terms

By completing any of the following actions, you acknowledge and agree to be bound by these Terms:

Placing an order

Paying a deposit or full amount

Signing any order form or sales contract

Proceeding through our online checkout

These Terms apply to all purchases made online, in person, via email, or by phone.

1.3 Relationship to Signed Contracts

If you sign a Transportable Building Sales Contract with Elite Manufacturing Group Pty Ltd, that contract forms part of your agreement with us.

If any inconsistency arises between these website Terms and a signed written contract, the signed written contract prevails.

1.4 Business & Consumer Customers

These Terms apply whether you are purchasing as:

an individual, or

a business or organisation

unless Elite Manufacturing Group Pty Ltd explicitly agrees in writing to different terms.

1.5 Updates to These Terms

Elite Manufacturing Group Pty Ltd may update these Terms at any time.

The Terms in effect at the time your order is accepted are the Terms that apply to your purchase.

3.1 Quotes and Information

Any quotes, brochures, specifications, drawings, descriptions, or images provided by Elite Manufacturing Group Pty Ltd are not binding offers.

Elite may update or withdraw information at any time before accepting an order.

3.2 Placing an Order

Orders may be placed through:

Website checkout

Signing a written sales contract

Accepting a provided quote

Email or written confirmation

3.3 Acceptance or Rejection of Orders

Elite Manufacturing Group Pty Ltd may accept or reject any order at its sole discretion, including where:

Products are unavailable

Pricing or descriptive errors occur

Fraud or high risk is suspected

The Site is unsafe, inaccessible, or unsuitable for delivery

An order is only accepted when Elite:

provides written confirmation, or

receives the required payment (deposit or full amount)

3.4 When the Contract Is Formed

A binding Contract is created when the earliest of the following occurs:

Elite issues written acceptance of your order

You sign a written contract with Elite

You pay a deposit or full payment

Once formed, the Contract is legally binding on the Buyer.

3.5 Cancellation After Acceptance

Once Elite accepts your order or receives your payment, you cannot cancel simply because you change your mind.

A strict No Refund Policy applies unless otherwise required by Australian law.

3.6 Accuracy of Information Provided by the Buyer

You are fully responsible for ensuring that all information you provide is accurate, including:

Site measurements

Delivery access details

Site conditions

Regulatory or permit requirements

Elite Manufacturing Group Pty Ltd is not liable for delays, costs, or issues caused by incorrect, incomplete, or misleading information provided by the Buyer.

4.1 Product Specifications

Products are manufactured according to the drawings, specifications, inclusions, and details agreed upon at the time of purchase.

4.2 Variations and Substitutions

Elite Manufacturing Group Pty Ltd may substitute materials, fixtures, or components of equal or superior quality where necessary due to:

Supplier shortages

Discontinued components

Manufacturing needs

These changes do not entitle the Buyer to cancel, withhold payment, or claim compensation.

4.3 Colour, Materials & Finishes

Due to manufacturing tolerances, natural variations, and differences in digital displays, colours and finishes may vary slightly.

These variations do not constitute defects.

4.4 Permits, Approvals & Compliance

The Buyer is solely responsible for obtaining:

Building permits

Council approvals

Zoning permissions

Foundation and footing requirements

All Site preparation needed before delivery

Elite does not obtain approvals unless explicitly agreed in writing.

5.1 Currency & Taxes

All prices are stated in Australian Dollars (AUD) and include relevant taxes unless otherwise specified.

5.2 What the Price Includes

Unless clearly stated otherwise, the price includes:

Manufacture or allocation of the Product

Standard delivery terms described later in these Terms

The price does not automatically include:

Site preparation or groundworks

Cranes or special unloading equipment

Remote or difficult access freight charges

Council, engineering, or regulatory fees

Electrical, plumbing, or service connections

5.3 Price Changes Before Acceptance

Prices may change at any time before an order is accepted.

Once a Contract is formed, the price is final unless:

You request upgrades or modifications

Additional costs arise from inaccurate or incomplete information provided by you

5.4 Pricing Errors

If an obvious pricing error occurs, Elite Manufacturing Group Pty Ltd may:

Correct the error and allow you to proceed at the correct price, or

Cancel the order and refund any amounts paid (unless deemed non-refundable under these Terms)

6.1 Accepted Payment Methods

Elite accepts the following payment methods:

EFT (Electronic Funds Transfer)

Bank deposit

Other approved payment methods

6.2 Timing of Payments

Your invoice or contract will specify:

Whether full payment is due upfront, or

Whether a deposit is required, with the balance payable before manufacture or delivery

Manufacturing or stock allocation does not commence until the required payment has cleared.

6.3 Overdue Payments

If payment is not received by the due date, Elite may:

Suspend manufacturing or delivery

Charge reasonable administrative or recovery costs

Treat the Contract as breached and exercise legal rights available

6.4 No Set-Off

Payments must be made in full without deduction, withholding, or set-off unless Elite agrees in writing.

7.1 Third-Party Finance (Handypay)

Most customer finance is handled exclusively through Handypay or another nominated finance provider.

Your finance arrangement is governed solely by the finance provider's terms, not by Elite's Terms.

7.2 In-House Finance (Business-to-Business Only)

Elite Manufacturing Group Pty Ltd may, in special circumstances, offer in-house finance to approved business customers only.

These terms:

Are not published online

Are provided upon request

Are offered solely at Elite's discretion

7.3 Consumer Personal Finance Through Elite Manufacturing Group

Elite may offer direct personal finance to individual consumers at their discretion if all other avenues of finance have been exhausted.

8.1 Estimated Delivery Timeframes

Delivery timeframes provided by Elite Manufacturing Group Pty Ltd are estimates only. Actual delivery may be impacted by:

Weather conditions

Transport or freight delays

Subcontractor or driver availability

Manufacturing or supply chain delays

Operational disruptions outside Elite's control

Such delays do not constitute a breach of contract and do not entitle the Buyer to:

Cancel the order

Claim compensation

Withhold payment

Demand discounts or penalties

Elite Manufacturing Group Pty Ltd will make reasonable efforts to notify the Buyer of any significant delays.

8.2 Delivery Confirmation

Once your Product is dispatched, Elite Manufacturing Group Pty Ltd will provide upon request:

Freight provider details

An estimated delivery window

Elite is not responsible for additional charges applied by third parties or governing bodies, such as:

Ferry charges

Local council fees

Access permit fees

Remote area surcharges

9.1 Free Freight Zones

Elite Manufacturing Group Pty Ltd offers free freight for deliveries within 100 km of:

Darwin

Adelaide

Brisbane

Sydney

Melbourne

Perth

Hobart

Free freight applies only when the Product is shipped from a warehouse or stock location in that same city.

Free freight only applies when there is suitable access via land and sealed road.

If the Product is stocked in a different state, free freight does not apply unless the Buyer agrees to wait for stock transfers (where available).

9.2 Subsidised Freight (Including Islands)

For deliveries outside the 100 km free freight zones — including islands such as Russell Island — Elite provides subsidised freight options.

Additional freight costs will be communicated:

At the time of quotation, or

Shortly after order placement once freight calculations are finalised

9.3 Customer-Arranged Freight

The Buyer may organise their own freight provider. In this case:

Elite requires 48 hours' notice before collection

Elite may, at its discretion, offer limited freight compensation

Elite is not liable for damage, delays, or issues once the Product has left Elite's control under Buyer-arranged freight

10.1 Equipment Required

Unless otherwise agreed in writing:

The Buyer must provide a suitable forklift or unloading equipment at the Site

If appropriate equipment is unavailable at delivery, a failed delivery fee may apply

Elite Manufacturing Group Pty Ltd is not responsible for:

Delays caused by insufficient unloading equipment

Costs for cranes, forklifts, or specialised machinery unless included in writing

Damage caused by Buyer-provided unloading equipment or operators

10.2 Failed Delivery Attempts

A delivery attempt may fail due to:

Incorrect Site access information

Unsafe or unsuitable conditions

No unloading equipment available

The Buyer refusing delivery

In such cases, the Buyer is responsible for:

Re-delivery charges

Stand-by time costs

Additional handling or transport fees

11.1 Access Requirements

The Buyer must ensure the delivery Site is:

Safe and unobstructed

Accessible for heavy vehicles

Free from hazards, soft or unstable ground, low-hanging branches, or tight access areas

Elite Manufacturing Group Pty Ltd may refuse delivery if the Site is judged unsafe or inaccessible.

11.2 Standard Placement Distance

Standard delivery includes placement of the Product within 20 metres of an appropriate, accessible location.

Standard delivery does not include:

Placement onto footings, stumps, or foundations

Crane lifting

Lifting over fences, structures, or obstacles

Precision placement

Elevated or multi-level placement

Any additional placement requirements must be arranged in writing and may incur additional costs.

11.3 Large Mobile Homes

For large mobile home deliveries:

Semi-trailers or oversize vehicles may be used

The Buyer is responsible for lifting the Product off the trailer unless Elite agrees otherwise in writing

Additional equipment (cranes, telehandlers, etc.) may be required at the Buyer's cost

12.1 Buyer Inspection Obligation

Upon delivery, the Buyer must inspect the Product for:

Visible damage

Missing components

Incorrect items

Any obvious defects

12.2 Reporting Damage or Defects

If any issue is identified:

The Buyer must notify Elite Manufacturing Group Pty Ltd within 3 days

Written details and photos are required

Failure to report within 3 days may result in:

Claims being rejected

The Product being deemed accepted as-is

12.3 Items Damaged in Transit

If Elite confirms that the damage occurred prior to delivery:

Replacement parts or repairs will be arranged

Freight for replacement items follows standard terms

Elite is not responsible for disposal of damaged parts unless agreed in writing

13.1 Transfer of Risk

Risk transfers to the Buyer upon delivery, regardless of:

Whether unloading occurs immediately

Whether the Buyer or their representative is present

Whether Buyer-provided equipment is operational

After risk has transferred, Elite is not liable for:

Theft

Weather damage

Vandalism

Site-related accidents

Damage caused during Buyer-controlled unloading

13.2 Transfer of Title

Title (ownership) transfers only when full payment has been received by Elite Manufacturing Group Pty Ltd.

If the Buyer is in possession of the Product but payment is outstanding:

Elite retains legal ownership

Elite may exercise its rights to recover the Product under applicable law

15.1 Standard Warranty Period

Elite Manufacturing Group Pty Ltd provides a 12-month warranty from the date of purchase covering defects in:

Materials

Components

Workmanship

This warranty applies only to defects that arise under normal, intended use.

15.2 What the Warranty Covers

If a valid manufacturing defect is confirmed within the warranty period, Elite Manufacturing Group Pty Ltd may choose to:

Repair the defective component,

Replace the defective component, or

Supply replacement parts for installation.

Replacement items will be delivered under our standard delivery terms.

15.3 Warranty Exclusions

The warranty does not cover damage or defects resulting from:

Misuse, negligence, or failure to maintain the Product

Unauthorised alterations or modifications

Incorrect installation, relocation, or movement after delivery

Natural disasters or environmental conditions (e.g., flooding, storms, fires)

Pest infestation (e.g., termites, rodents)

Salt-spray or corrosion from locations near saltwater

Normal wear and tear, cosmetic blemishes, or minor colour/finish variation

Incorrect or unprepared Site conditions

15.4 Warranty Limitations

The warranty does not include costs associated with:

Disposal or removal of fixtures and fittings

Disconnection or reconnection of utilities

Moving furniture or clearing obstacles

Additional access equipment (e.g., cranes, forklifts)

Downtime, inconvenience, or loss of income are not covered.

15.5 Invalid Warranty Claims

The warranty will be void if:

The Product is structurally altered or modified

The Product is improperly relocated or transported

Damage results from misuse, lack of site preparation, or failure to follow Elite's instructions

16.1 Strict No Refund Policy

All purchases made from Elite Manufacturing Group Pty Ltd are non-refundable.

This includes deposits and full payments.

If the Buyer cancels for any reason, no refund is provided.

This applies even when:

The Buyer changes their mind

The Buyer cannot take delivery

Finance is declined

Council approval is not obtained

Delays occur in manufacturing, freight, or delivery

Site access is inadequate

16.2 Discretionary Solutions

In special situations, Elite Manufacturing Group Pty Ltd may, at its absolute discretion, consider alternatives such as:

Changing the order

Providing a credit

Transferring the order to another party

Elite is not obligated to offer these options.

17.1 Ownership

All intellectual property relating to Elite's Products, including but not limited to:

Plans

Designs

Drawings

Engineering documents

Technical data

Branding and marketing assets

remains the exclusive property of Elite Manufacturing Group Pty Ltd.

17.2 Restrictions on Use

The Buyer must not:

Reproduce, copy, or share Elite's designs or documents

Create derivative works

Publish, distribute, or supply any proprietary material to third parties

Claim ownership over Elite's intellectual property

Unauthorised use may result in legal action.

18.1 Exclusions

To the maximum extent permitted by law, Elite Manufacturing Group Pty Ltd is not liable for:

Indirect, incidental, consequential, or punitive damages

Loss of profits, business, or income

Delays caused by freight providers, weather, manufacturing constraints, or third parties

Damage caused by inadequate Site access or lack of unloading equipment

Costs arising from failed or rescheduled deliveries

Damage occurring after delivery when risk has transferred to the Buyer

18.2 Liability Cap

Elite Manufacturing Group Pty Ltd's total liability for any claim relating to the Product is strictly limited to the amount paid by the Buyer for that Product.

18.3 No Liability After Delivery

Once delivery occurs and risk transfers to the Buyer, Elite is not responsible for:

Theft

Vandalism

Weather damage

Site hazards

Improper unloading or storage

Damage caused by Buyer-selected contractors or equipment

20.1 Buyer's Responsibility for Compliance

The Buyer is solely responsible for ensuring:

All council permits and approvals are obtained

Zoning and land-use requirements are met

The Site is correctly prepared and suitable for the Product

Installation complies with local regulations

Foundation, electrical, plumbing, and other essential services meet legal standards

Elite Manufacturing Group Pty Ltd does not guarantee compliance unless explicitly stated in writing.

20.2 No Liability for Approval or Permit Issues

Elite is not responsible for:

Delays caused by approval processes

Rejection of applications

Costs associated with re-application or redesign required by authorities

If the Buyer fails to obtain approvals, this does not entitle them to cancel the order or receive a refund.

21.1 Negotiation First

Both parties must first attempt to resolve any dispute through good-faith negotiation, either by phone, email, or written communication.

21.2 Mediation

If the dispute cannot be resolved within a reasonable period, either party may request that the matter be referred to mediation with an independent mediator agreed upon by both parties.

Mediation costs are shared unless otherwise agreed.

21.3 Arbitration

If mediation fails, the dispute may be referred to binding arbitration under Australian law.

Arbitration will:

Take place in Darwin, NT

Be conducted in English

Result in a final and enforceable decision

21.4 Immediate Court Relief

Either party may seek urgent injunctive or equitable relief from a court without first engaging in negotiation or mediation if required to protect their rights.

23.1 Buyer Insurance After Delivery

Once risk transfers upon delivery, the Buyer is strongly encouraged to maintain appropriate insurance to cover:

Theft

Fire and storm damage

Vandalism

Accidental damage

Damage during any relocation or movement

Elite Manufacturing Group Pty Ltd is not responsible for any loss or damage occurring after delivery.

23.2 Additional Insurance Requirements

If required by law, or if your Site conditions present elevated risks, you must arrange any additional insurance necessary to protect the Product.